Job details

Sales Associate - Permanent at PEP&CO

at Gloucester
Location Gloucester, United Kingdom
Date Posted September 21, 2017
Category Associate
Job Type Part-time

Description

Job Role

Our Sales Associates are the face of PEP&CO to our customers. It’s their job is to listen to our customers and offer world class customer service at all times to help them to make the right choice of product to make them feel good. We look for Sales Associates who love to work with customers and have a passion for service, some fashion knowledge would be great too. In your induction, we’ll give you all the training you need to help you to feel confident in your role and with helping customers with their queries.

Key Accountabilities

People First

Participate with store team in creating a fun environment & team ethic Maintains a good working relationship with all team members at all times Lives the company values at all times

Engagement

Accurately relays the PEP&CO brand in terms of people, lifestyle, product & approach within store
Project an inspirational vision of the business to Customers at all times
Builds effective relationships with all PEP&CO personnel
Communicates effectively

Profit Focussed

Supports the delivery of all Sales and profit KPI’s
Supports the in store activity according to high st trading factors, weather, events etc Takes action to increase average transaction values and items per basket
Takes action to minimise stock loss and monitors loss at all times.
Responsible for a safe working environment and adheres to all H&S policies & procedures.
Delivers accurate cash handling and till operational procedures
Adheres to store compliance requirements and continuous improvements

Customer Centric

Demonstrates world class customer service at all times by interacting and valuing customers
Reflects the PEP&CO brand standards to customers at all times.
Responds efficiently to till queues to ensure customer satisfaction at all times.

Operational Excellence

Demonstrates a full knowledge & understanding of PEP&CO operations manuals Executes all operational tasks to a high standard
Delivers effective product availability and replenishment process
Participates in effective daily communication with store team
Delivers all promotions/store change in a timely accurate way Deliver Visual excellence at all times

Skills & Experience Required

Confidence
Good interpersonal skills Self Motivated
Good communicator

Competencies Required

Kpis

Sales kpis
Operational Scores
Customer Satisfaction
Stock Loss
Controllable Costs

Relationships

Line Manager
Field Teams
HO Teams
Store Teams
Customers

Personal Behaviours

Communication & Listening
Develops self
Entrepreneurial Attitude
Team Player
Resillient

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